Frequently Asked Questions

We understand that lock emergencies require immediate attention, which is why we aim to get a locksmith to you as quickly as possible. In most cases, we can arrive within 15 to 60 minutes, depending on your location and current demand. Our team operates 24/7, so whether you’re locked out of your home, have a broken lock, or need urgent security assistance, we’ll prioritise your call and get to you as soon as possible.

Our locksmiths are equipped with all the necessary tools to handle a wide range of emergencies efficiently. We also use non-destructive entry techniques whenever possible, minimising damage and costs. No matter the time of day or night, you can rely on us for a fast, professional, and effective solution to your locksmith emergency. If you need urgent assistance, don’t hesitate to call us—we’re always ready to help.

We cover most of Surrey, Hampshire and Berkshire, including locksmith Sandhurst and Crowthorne.

Yes, we provide locksmith services 24 hours a day, 7 days a week, including evenings, weekends, and public holidays. Security issues don’t always happen during regular working hours, so we ensure that help is available whenever you need it. Whether it’s a late-night lockout, a broken key on a Sunday morning, or an urgent security upgrade after a burglary, our team is ready to respond.

We understand the inconvenience and stress of lock-related emergencies, which is why we offer a fast and reliable service around the clock. No matter the time or day, you can count on us for professional locksmith assistance. Our goal is to ensure that you never feel stranded or unsafe due to a lock issue, which is why we are always on hand to help. If you need assistance, simply give us a call, and we’ll be there as soon as possible.

Our pricing depends on the type of service you require, the complexity of the job, and the type of lock or security system involved. We aim to keep our prices fair, transparent, and competitive, ensuring you receive excellent value for your money. Before any work begins, we provide a free, no-obligation quote so you have a clear understanding of the costs involved.

We do not have hidden fees, and our locksmiths will always discuss the available options with you before proceeding with any work. Whether you need an emergency lockout service, a lock replacement, or a full security upgrade, we ensure that our pricing reflects quality service at a reasonable rate. If you’d like a quote for a specific locksmith service, simply give us a call, and we’ll be happy to provide an estimate based on your needs.

No, we do not charge a call-out fee. We believe in fair and transparent pricing, which means you only pay for the work that is carried out. Unlike some locksmith services that may charge just for arriving at your location, we focus on ensuring that you get real value for your money.

Before starting any work, we provide a free, no-obligation quote so you know exactly what to expect. There are no hidden costs or unexpected charges, and we ensure that all pricing is discussed with you upfront. Whether you need an emergency locksmith or a routine security upgrade, our commitment to honest pricing means you only pay for the service you receive. If you have any questions about costs, feel free to contact us, and we’ll be happy to provide more details.

For your convenience, we accept debit cards, credit cards and bank transfers. We no longer accept cash. Our goal is to make the payment process as simple and flexible as possible, ensuring you can choose the method that suits you best.

If you require an invoice for business purposes, we can also provide one upon request. Whether you are paying for an emergency lockout service, a new lock installation, or a security upgrade, we ensure that payments are processed securely and efficiently. If you have any specific payment-related inquiries, feel free to contact us, and we’ll be happy to assist you.

Yes, in most cases, our locksmiths can gain entry without breaking the lock. We specialise in non-destructive entry techniques, which allow us to unlock doors using professional tools and methods that avoid unnecessary damage. This means that you won’t have to replace your lock unless absolutely necessary.

However, some high-security locks may require drilling or replacement if there is no alternative method of entry. Our locksmiths will always assess the situation first and discuss the best approach with you. If a lock needs to be replaced, we will provide suitable options to ensure your security remains intact.

Our priority is to get you back into your property as quickly and efficiently as possible while keeping costs and disruption to a minimum.

Yes, it is highly recommended that you change your locks if you lose your keys. Even if you believe they are simply misplaced, there is always a risk that someone else could find them and gain access to your property. Changing your locks ensures that you maintain full control over who has access to your home.

Our locksmiths can replace your locks quickly and efficiently, providing new keys and improving your security in the process. If you prefer, we can also install high-security or smart locks that offer additional protection.

For peace of mind and to eliminate any security risks, it’s always best to act quickly if you lose your keys.

Yes, we offer invoice payment terms for business clients, landlords, and property managers who require ongoing locksmith services. We understand that businesses often need flexibility in payment processing, so we can arrange invoicing based on agreed terms.

If you require regular locksmith services, such as lock maintenance, security upgrades, or emergency repairs, we can set up a business account with invoicing options tailored to your needs. Please contact us to discuss available payment terms and how we can accommodate your requirements.

Unfortunately, we do not do invoicing for new customers, only customers that give us regular work can be invoiced and pay later.

Yes, we can set up keyed-alike systems, allowing multiple locks to be operated with a single key. This is an excellent solution for homes, offices, rental properties, and commercial buildings, as it simplifies key management while maintaining security.

Whether you need front and back doors keyed alike for convenience or require multiple locks across a larger property to work with the same key, we can customise a solution to meet your needs. Our locksmiths can also advise on master key systems, which provide tiered access control for businesses and properties with multiple entry points.

If you’re interested in reducing the number of keys you carry while maintaining security, get in touch to discuss your options.

Yes, it is highly advisable to change the locks when moving into a new property. You can never be certain how many copies of the old keys exist or who might still have access. Previous occupants, estate agents, or contractors may have had spare keys, posing a potential security risk.

Replacing the locks ensures that you are the only person with access to your home, providing peace of mind and enhanced security. We can install high-security locks, smart locks, or keyed-alike systems to improve convenience and protection.

For landlords, we recommend changing locks between tenants to ensure security for each new occupant. If you’ve recently moved in, contact us for advice on the best locking solutions for your property.